Cancellation and Refund Policy

This cancellation and refund policy explains how you can cancel, or ask for a refund for, a plan, add-on, or service you have purchased through the ArcBig platform (the "Platform") from Arcbig Solutions Private Limited ("ArcBig", "we", "us"). It applies together with our Terms of Service.

1. When a cancellation is considered

A cancellation is considered only if you request it within 7 days of placing the order, and before the work for that order has started.

We may decline a cancellation once the order has been assigned to our team and production has started, or once a deliverable has been sent to you or published on a channel you connected. In that case you can still reject the deliverable and ask for a correction under section 3, instead of cancelling after the work is already done.

2. Custom work

ArcBig does not cancel custom work after it has been created for you. This includes designs, posts, reels, videos, websites, brand files, and campaign setups made to your brief. These are made for one client and cannot be resold.

If you show that the quality of what we delivered is not what was agreed, we will correct it or, where a correction is not possible, refund or replace that item. A change of mind after you have approved the work is not a quality complaint.

3. Damaged, defective, or not as described

If you receive a file, page, or service that is damaged, incomplete, or does not work as agreed, report it to our customer service team within 7 days of receiving it. We will check the delivery against the order. A refund or a free correction is considered only after that check.

If what you received is not what was shown on the Platform, or not what your written order described, tell us within 7 days of receiving it. Our customer service team will look into the complaint and decide whether to correct the work, replace it, or refund the amount paid for that item.

4. Subscriptions

You can cancel a subscription at any time from your account or by writing to us. Cancellation stops the next renewal. It does not refund the period you have already paid for, unless the law requires a refund or this policy says otherwise. Access continues until the end of the paid period.

5. Amounts we do not refund

• Fees already paid to a third party on your instruction, including advertising spend on Meta, Google, or any other platform.
• Charges raised by WhatsApp, a domain registrar, a host, or another outside provider on an account in your name.
• Work you have approved, and time already spent after production has started, except where section 2 or 3 applies.

If a product or tool you use through ArcBig comes with a warranty from its manufacturer or platform, take that issue to them. We will help you with the details of the purchase.

6. How an approved refund is paid

If ArcBig approves a refund, we start it within 7 business days of that approval. The amount goes back to the original payment method (for card and UPI payments, through our payment partner Razorpay). Your bank or UPI app may take a few more working days to show the credit. We do not control that extra time.

7. Contact

Arcbig Solutions Private Limited
CIN: U73200UP2024PTC203313
GST No: 09ABACA7479D1ZJ
TAN: MRTA23127G
Phone: +91 79066 62340
Email: contact@arcbig.com
Address: #275, Niwari Road, Shiv Puri, Modinagar, Ghaziabad, Uttar Pradesh 201204, India